Reopening Updates

All the information you need to know about the reopening of Hollywood Gaming at Dayton Raceway. We will continue to add information as it becomes available, please check back often.
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statement by dan kennedy, vice president & general manager, on the reopening of hollywood gaming at dayton raceway

While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Ohio Lottery Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:

 

Social Distancing

  • We are limiting capacity on our gaming floor to no more than 50% of our maximum occupancy.
  • The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
  • Gaming machines and simulcast are configured to meet social distancing requirements.
  • Convention and banquet services are suspended.
  • There will be no large drawings, tournaments, or special events.
  • Take 2 restaurant is open with limited hours. The H-Lounge is also open with drinks and prepackaged sandwiches.
  • Skybox is open for carryout only.
  • The Gift Shop and valet are also closed.

 

Health & Safety

  • The property will close daily 10 p.m. – 5 a.m. in compliance with Governor Dewine's statewide curfew order. Please check back often for updates to our hours of operation. Please note, that guests will not be allowed to enter the property after 9:30 p.m. daily.
  • Team members and vendors are required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
  • Starting at 8 a.m. on July 3, guests will be required to wear masks in accordance with the City of Dayton Mask Ordinance.
  • Gaming machines are thoroughly and regularly cleaned throughout the day.
  • Sanitizer stations are installed on the gaming floor and are readily available throughout the facility.
  • We will close the facility for a period of time during the week for a deep cleaning of the gaming floor.

 

We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented time.

Racino

Racino is now open from 5 a.m. to 10 p.m. daily. Please note that guests will not be allowed to enter the property after 9:30 p.m. daily.

Select VLTs have been placed out of service to maintain social distancing.

Valet service is unavailable.

Masks

All team members and vendors are required to wear masks.

Guests are required to wear masks in accordance with the City of Dayton Mask Ordinance starting at 8 a.m. on July 3.

Promotions and Offers

Eligible players will begin to receive offers in the coming weeks.

We will begin transitioning to contactless communication. Make sure you have a valid email address with us for you mychoice.com account.

Bars and Restaurants

Take 2 and H-Lounge are open.

Skybox is open for carryout only.

Entertainment

Live Entertainment is back! Check out some local DJs at the H Lounge on Fridays and Saturdays.

Racing

Simulcast is open from 11:30 a.m. to 10 p.m. every day.

Every other betting machine has been removed to promote social distancing

Seats are open to the public but limited. They are available first come/first serve, no reserved seating.

Lottery Tickets

We are currently cashing winning Ohio Lottery tickets from 8 a.m. – 1 p.m., daily.

What are your hours of operations?
The property will close daily 10 p.m. – 5 a.m. in compliance with Governor Dewine's statewide curfew order. Please note that guests will not be allowed to enter the property after 9:30 p.m. daily. Please check back often for updates to our hours of operation.

Do I need to wear a mask to enter?
Starting at 8 a.m. on Friday, July 3 guests will be required to wear masks upon entering in accordance with the City of Dayton Mask Ordinance.

Will there still be promotions and offers?
Eligible guests may receive free play offers in the coming weeks. As we transition to contactless communication, make sure we have a valid email address for your mychoice account. All promotions scheduled for March and April were cancelled unless otherwise stated as postponed.

What is contactless communication?
Contactless communication is the safest way for us to inform you of upcoming offers, promotions, and special events. We will be providing a majority of these update via email. To link your email address to your mychoice account, visit www.mychoice.com and update your account OR you can visit the mychoice center upon your next visit to ensure we have your email address.

Will my Free Play from March or April be available?
All March and April offers have expired, to ensure you receive the latest information, make sure we have your email address. Any previously earned mycash is available and will not be expiring at this time.

Will my my card, mycash, or tier level be expired when I come back?
No. Your mychoice card and mycash will both be valid. Your tier level will be the same as before we were ordered to close on March 16, 2020. Though your mychoice card may show an expiration date of 3/31/2020 you DO NOT need to get a new card printed, it will still work just as it did prior to the COVID-19 closure.

What dining outlets and bars are open?
Take 2 and H-Lounge are open.
Skybox is open for carryout only.

Can I play the VLTs?
Yes. Select VLTs will be out of service to maintain social distancing. Guests may not sit at machines that are turned off or move chairs. VLT attendants will still be available to pay jackpots and service your machine.

What about concerts and live entertainment?
Live entertainment is back! Check out some local DJs at the H Lounge on Fridays and Saturdays. Updates on entertainment can be found on our website under the entertainment tab.

How can I stay safe inside the racino?
Social distancing protocols will be enforced inside all areas of the facility. Signage will be displayed to show you where to stand and what is opened and closed. Any area that may have high traffic or touch points will be sanitized regularly and the whole facility will be deep cleaned over-night.

Will you be serving alcohol on the racino floor?
Yes.

Can I cash in my lottery tickets at the racino?
We are currently cashing winning Ohio Lottery tickets from 8 a.m. – 1 p.m., daily.

Will you have fireworks this year?
No.

I received a cruise certificate at a party earlier in the year, can I still redeem it?
While the cruise industry is struggling we are confident they would be happy to hear from you for a booking. Please contact the Norwegian Cruise Line directly at 1-877-571-6980.

Will Hollywood Gaming be having the tier renewal parties?
We currently do not have tier renewal parties on the calendar but hope to be able to celebrate your tier level when we can safely do so.

I previously had a host, do I still have one?
We will be calling hosts back based on business needs. You can ask for any host on duty and they would be happy to help you.

Am I still able to get comps from my host?
Yes. Comps are based on play and will be evaluated on a case by case basis.