- Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily VLT operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Expedite and run food for all tables.- Keep the area clean, organized and sanitized.- Must be able to understand and articulate the menu and drinks to guests.- Set up, tear down, and clean banquet areas for events, assure adequate supplies are ready for event preparation.- Prepare dessert area and banquet line.- Work as a team member to assure a successful banquet event.- Direct guests to appropriate areas explaining room layout and event details.- Attend to guests’ needs and correctly execute the proper sequence of service.- Maintain clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff.- Transport service items from the back of the house into function area.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Will work special events, as needed. - Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout the shift.- Clean and stocks the Employee Dining Room/Backstage Café- Responsible for keg change and removal and proper storage.- Cleaning and organization of service wells, beer cooler and storage areas.- Must have open availability including all three shifts, weekends, and holidays.- Comply with state, company, and department policies and regulations.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drink with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit, as required.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Other duties, as needed.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.- Responsible for inspecting work Inspects completed work.- Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment. - Assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property - Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Facilities Manager. - Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs - Supports all sanitation processes and procedures including rodent and pest control - Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings - Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities. - Accountable for OSHA compliance at Hollywood Dayton, will be an active participant of Safety compliance - implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates - Must be able to interact effectively and positively across departmental lines - Must be a team player - Other duties may be assigned
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Back stock supplies and secure supplies when they arrive. - Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks. - Attendant is responsible for assisting in body fluid clean-up property wide.- Get necessary cleaning supplies for departments, fellow employees, and guests as requested.- Immediately respond to calls for housekeeping problems; broken glass, spills, toilet backups, etc.- Perform miscellaneous cleaning tasks as needed; clean vents, high dust, wipe walls, etc.- Positively respond to all guest concerns and issues to promote a return visit.- Provide positive communication and use Marquee Service with every patron and team member.- Effectively respond to Manager’s or Assistant Shift Manager’s requests in all areas of guest interaction and - customer concerns.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Respond to and handle any calls or problems concerning housekeeping issues.- Tour the property to check for cleanliness and ensure carpets are properly shampooed, vacuumed, - and tile floors stripped and waxed and communicate to the Supervisor any discrepancies. - Provide verbal and or written communication to the Assistant Shift Manager and/or Manager on any EVS problems encountered during the day. - Ensure that necessary cleaning supplies are available and stored immediately.- Assist other EVS personnel with cleaning tasks as needed and assist the Assistant Shift Manager with retraining as needed.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.- Adhere to all Corporate and local policies, procedures, gaming laws and regulations.- Other duties, as assigned.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the MyChoice card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Responsible for supervising staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepare and stock all the daily sports sheets. - Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Maintains strict confidentiality in all departmental and company matters.- If trained, can assist in the Drop/Count when a team member is needed due to staffing.- Other job-related duties as requested.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Complies with state, company, and department policies and regulations.- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situation.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Observe count crew doing the VLT drop and transports funds to the count room.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Complies with state, company, and department policies and regulations.- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situation.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Observe count crew doing the VLT drop and transports funds to the count room.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as required.- Maintain a clean, sanitized and stocked workstation and or section.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for making servers drinks when rang in.- Serve tables, clear tables, expedite food and running food.- Side-work as directed by the Food and Beverage Supervisor or Manager.- Will work special events, as needed.- Other duties, as needed.